Driver is unable to log in on Driver app
Check that the latest version of the app has been installed. Go to Appstore/Playstore, check if the app needs updating. Enable automatic updates for the app.
Check that the correct credentials for the driver is being used. They may have more than one account setup in the back office. Ensure they are using the driver account email address and password.
Lastly, go to
Apps in settings > storage > clear data > clear cache.
No data required to be cleared.
Now remove and reinstall DriverApp.
Check that the correct credentials for the driver is being used. They may have more than one account setup in the back office. Ensure they are using the driver account email address and password.
Lastly, go to
Android
Apps in settings > storage > clear data > clear cache.
iOS
No data required to be cleared.
Now remove and reinstall DriverApp.
Updated on: 27/11/2024
Thank you!