Setup Guide: Delivery Zones

Overview

When delivering orders you will want to restrict the areas or postcodes you deliver to and when you take orders from, this can be done by either:

Postcodes - v1 only
Polygons

Use polygons to easily configure the delivery zones for online ordering website and App, especially useful in areas where you do not have an extensive postcode database. These zones work independent of the postcode delivery areas.

Prerequisites - || Not needed for v2 Website and App

-Enabled Google APIs https://mob.freshdesk.com/en/support/solutions/articles/13000065348-how-do-i-add-google-api-key-to-enable-address-lookup-and-delivery-polygon-zones

Back Office

Not needed for v2 Website and App

Login to Company: Setup > Online Ordering > Website > Select Virtual Brand > Settings > Use Google Maps Polygons > Yes

Navigate to each Store: Setup > Online Ordering > Delivery > Zones > New Zone
Map will open > Click Draw a Shape > Map your desired delivery zone using polygons
Complete the required fields >
Name
Minimum (order) - Minimum spend to place an order for this area
(Delivery) Charge - Delivery charge for this particular area
Free Delivery over
Priority

Zones may overlap, and zone with a lower priority number "wins" that delivery.This also applies on zones between stores in a company, not just for zones in one store.If you use a stepping of 10.00, this gives you a chance to slide in a new zone between zones with priority 15.00, without changing priorities 10.00 and 20.00 or another way is to use 10.10, 10.15,10.20For example little rectangle in the middle is "Free zone" with priority 10.00 Larger shape has 20.00 and the biggest one has 30.00 This way you don't need to draw a shape around "Free zone" but over instead.

Available 24/7-
- - Uncheck to restrict zones to particular times.
  - - Useful if wanting to have different Minimum Spend or Charge limits at different times.

You MUST have a delivery zone available at all times, for a user to be able to access your store at any time, otherwise they would see the message "Sorry, we do not serve this area." even though you do at a different time. So best to leave at least one zone as available 24/7.

- - Enter Delivery time as the time would you want the Preparation and Delivery time calculated from.
  - Times on cart dropdown, for Pre-Orders, work independent of delivery zones.

These delivery zones do NOT work on the POS v1. For that when trying to 'Add a new customer' for delivery and for its delivery charges, please make sure under Store: Setup > Online Ordering > Delivery > Settings : Postal Codes & Charges, postcodes are written such as "N9_" with its delivery fee and is active for it to show the delivery charge on the POS when trying to add a postcode manually.

Updated on: 26/03/2024

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