Setup

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• Get started with Driver Tracking

  Back Office To get started using the delivery tracking, you would need a PAID subscription which you can subscribe to via the APP STORE in the back office of your store.  Go to Setup App Store Subscribe   3 subscriptions which are available : Delivery Dashboard - Track your drivers (if they have the app) and orders in real time from your browser Driver Apps Metered -  At a fixed price at delivery - Track your drivers and automate your order completion DSome readers

• How do I use the Delivery Dashboard?

  Many restaurants that deliver still use traditional maps to locate the address of the delivery order.  Our interactive map will automatically show all orders on the map and allow the staff to get a quick visual of where the orders are coming from and also if certain orders should be taken by any one driver. Prerequisites This functionality is currently available for those with the Delivery Map add-on enabled in the back office app store. Certain functionality regarding Drivers willFew readers

• User guide - Driver app

  Benefits of our Driver App Real-Time Tracking: Track your drivers in real time on our Delivery Dashboard, and get an ETA when they are on their way back, so you can start preparing the food at just the right time. Customers to track their order and see the driver movement. Real-Time Route Optimization: Optimize delivery routes for multiple orders, saving time and reducing fuel consumption for drivers. Seamless Communication: In-app communicationFew readers

• Driver is unable to log in on Driver app

  Check that the latest version of the app has been installed. Go to Appstore/Playstore, check if the app needs updating. Enable automatic updates for the app. Check that the correct credentials for the driver is being used. They may have more than one account setup in the back office. Ensure they are using the driver account email address and password. Lastly, go to Android Apps in settings storage clear data clear cache.  iOS No data required to be cleareFew readers

• How to (2)

  How do I use MyOrderBox Driver App Modified on 24 Jan 2023 (/support/solutions/articles/103000049281-how-do-i-use-myorderbox-driver-app) How do I use the Delivery Dashboard? Modified on 24 Jan 2023 (/support/solutions/articles/103000049379-how-do-i-use-the-delivery-dashboard-)Few readers