Add product images

Ensure your menu is set up and you can see your products in Company : Management > Menu > Menu Setup.

File types: JPG/JPEG, PNG, GIF

Max file size: 1 MB

Recommended dimensions: Square images, 600×600 to 1200×1200 px

PNG/JPG are preferred for clarity and compression.

GIFs are supported on your website; some delivery platforms may not display animation.

Use a plain background, centered product, and good lighting.

Go to Back Office > Management > Menu > Menu Setup.

Expand the relevant Category.

On the product, click the small Upload Image tile (hover to see requirements).

Select your image and click Open.

You’ll see a success message and the image thumbnail will appear on the product.

To replace an image, click Remove, then upload a new one.

If you’re using our Online Ordering, the image will show next to the product on your website and app.

Images are also sent to connected platforms (Deliveroo, Uber Eats, Just Eat)

“Upload failed. Please use a smaller image (max 1MB).”: Compress the image below 1 MB or reduce its dimensions (e.g., 800×800 px).

No image after uploading: Refresh the page. If still missing, ensure the file meets the requirements above.

GIF not animating on marketplaces: Some platforms convert images to static JPGs; use PNG/JPG if animation isn’t essential.

Keep images under 1 MB and square (600–1200 px) for the best results.

Updated on: 27/08/2025

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