How do I reset my POS terminals?

Reset Terminal

    Automatically in POS:

Go to Settings (Advanced Settings) > Reset Device > Reset this Device > Reset this Device Now

    Manually

Search
%LOCALAPPDATA%\MyOrderBox
For V2 it's %LOCALAPPDATA%\MyOrderBoxV2
Delete all Cache files  and the Settings file



Setup POS again.




How to reset database:



Make sure that you have snipped the setting of the terminal before you proceed with the below.

2.Open This PC

3.Open Local Disk C 

4.Open Program Files



5.Open Microsoft SQL Server 

6. Open MSSQL12.MSSQLSERVER

7.Open MSSQL 

8.Open DATA

9.Delete

- MyOrderBox 

-MyOrderBox_log

Reset terminal

11.Connect Terminal to DB - the app will be restarted. 

In case you see this error: 

Follow these troubleshooting steps:

-Open SQL management studio. If you see this, there is an issue: 



-Open Services from the Admin Account stop the app and then start it: 



- Go back to SQL Management Studio and delete this: 







- Reset terminal again

This should solve the issue. 

Amend settings

Make sure everything is as before.

Updated on: 05/06/2023