Hubrise web orders are not coming through to POS?
Please follow the steps below
- Sync your menu - If you have made any menu changes and are connected to Live Pepper or Hubrise, then follow the steps in this article first: https://mob.freshdesk.com/solution/articles/13000040765-how-do-i-sync-my-menu-with-hubrise-
- If this doesn’t resolve the issue, then check that your main POS terminal that is configured to accept Online Order is switched on
- If you have completed this step, then check the My Order Box, backoffice (go.myorderboxhq.com) to see if the order is there and it’s status – you can do this from the Order History report.
- If it isn’t there either, then Login to Hubrise (manager.hubrise.com/login) – to verify it’s the order is there
- Orders in Hubrise will have the status New, or Accepted.
- If the Status is New,
- Click on the order ID
- Scroll down to Logs
- Select the My Order Box client and check the response code and open the log
- Scroll down to the Response and check the error
- If it a missing product or attribute, you will need to sync your menu again.
- If this does not resolve your issue, then contact Live Pepper for support
- If it is Accepted, then it will be in the My Order Box, backoffice
- Check that the internet connection to the POS terminal is working
- If this still doesn’t solve the issue then please liaise with a Support colleague by raising a ticket at support@myorderboxhq.com
.
(If status is 'Awaiting Shipment-go to step 3. If the order is present and processed in the back office, contact hubrise/livepepper to query why the rejected order notification was sent).
Updated on: 05/06/2023
Thank you!