I can't add customer details - Blocked grey screen

Prerequisites:

POS and Back office setup ready to use

User story: 

I want to add a customer to my database on the POS but get a blocked greyed out screen. What can I do?

Back Office

Order sources need to be enabled in order for customer records entry to be accessible. 

Setup > POS > Order sources

Click 'Edit' for the desired order source to be used.

Switch on 'Active' Yes and complete settings for remaining options.

Click 'Save'

POS

Settings > Sync. 

This will capture and reflect all updates from back office onto POS.

Updated on: 05/06/2023