Orders are coming as collection instead of Delivery
Customer issue:
My customers are taking Collections instead of Delivery. What could cause this?
Answer:
When the customer is ordering he may save the website as a Bookmark on his browser (when taking a delivery). When he gets back to the website from the bookmark, he will be redirected to the website, but taking a collection. In this case, do the following:
Access company level.
Go to Setup -> Online Ordering -> Website -> Setting:
Scroll down and enable Force Homepage:
This will now force the customers to go back to the front page and insert their postcode to take a delivery order.
My customers are taking Collections instead of Delivery. What could cause this?
Answer:
When the customer is ordering he may save the website as a Bookmark on his browser (when taking a delivery). When he gets back to the website from the bookmark, he will be redirected to the website, but taking a collection. In this case, do the following:
Access company level.
Go to Setup -> Online Ordering -> Website -> Setting:
Scroll down and enable Force Homepage:
This will now force the customers to go back to the front page and insert their postcode to take a delivery order.
Updated on: 05/06/2023
Thank you!