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Refund a Stripe payment

When querying any Stripe payment and looking for an order to refund follow these steps:



Back Office


  1. Reporting > Sales Reports > Order History : Period - Custom (select the From and To dates) 


  1. Look at the orders and find the transaction in question, by amount or customer name might be easiest.


  1. Click the Order ID > Confirm the payment method was Stripe. 


  1. If required select Refund > follow instructions on screen



Refund payment



This will currently only process a full refund. For a part refund contact SupportAllow 5 days for the refund to process



Updated on: 26/06/2024

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