🖨️ Setup Guide: Sunmi NT311 Printer with MyFoodFast POS

Applies to: Sunmi NT311 Printer used with MyFoodFast POS on any compatible Sunmi terminal

Last updated: April 2025

Estimated setup time: 2–5 minutes

Skill level: Beginner

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📦 What's Included

• 1x Sunmi NT311 Thermal Printer

• 1x Power Adapter

• 1x Ethernet Cable (Optional - if using a wired connection)

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🔌 Physical Setup

1. Unbox the Printer

• Remove packaging and confirm the printer, power adapter, and optional Ethernet cable are included.

2. Load the Paper Roll

• Open the printer cover

• Insert a thermal paper roll (80mm width), ensuring paper feeds from the bottom

• Close the lid and tear off any excess paper

3. Connect Power

• Plug in the power adapter and connect it to the printer

• Switch the printer ON

4. Connect to the Internet

• Recommended: Ethernet

• Connect the Ethernet cable to the printer and a network switch or your router

• Optional: Wi-Fi

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🌐 Find the IP Address of Your Printer

To pair the printer, you may need its IP address. Here's how to find it:

1. Make sure the printer is powered on and connected via Ethernet or Wi-Fi.

2. Simply double press press the Refresh button at the back of the printer and wait for a few seconds until it prints a status slip

3. The IP address will be printed on this slip under the network section

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🔄 Pair with MyFoodFast POS

1. Launch the MyFoodFast POS app on your Sunmi terminal

2. Go to Settings > Printer Setup

3. Tap Search for Printers

4. Select Sunmi NT311 from the list (you may need to know the IP address of the printer)

5. Tap Test Print to confirm connection

✅ You should see a successful test receipt printed.

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💵 Connect the Cash Drawer

To enable automatic opening of your cash drawer after payment:

1. Plug the RJ11 (telephone-style) cable from the cash drawer into the cash drawer port on the back of the Sunmi NT311 printer.

2. In the MyFoodFast POS, ensure this printer is selected as the Customer Printer under Settings > Customer Printer.

⚠️ The cash drawer will only trigger open for printers marked as the 'Customer Printer'.

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🧪 Print Test

After setup:

• Place a test order in the POS

• Confirm the receipt is printed automatically

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🛠️ Troubleshooting

Printer not found?

• Check the power and Ethernet connections

• Make sure the terminal and printer are on the same network

• Restart both devices

Paper not feeding?

• Check paper roll direction

• Ensure the lid is properly closed

Still having issues?

• Contact support with your terminal and printer serial numbers

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📞 Need Help?

Live Chat: Available in the MyFoodFast POS app or website

✅ That’s it! Your Sunmi NT311 Printer is now connected and ready to print orders via the MyFoodFast POS.

Need help setting up staff logins or delivery modes? Check our other POS setup articles.

Updated on: 23/04/2025