Setup Sunmi NT311 printer with MyOrderBox POS

This guide will walk you through setting up the Sunmi NT311 receipt printer via Ethernet on a Windows PC and configuring it within MyOrderBox POS.

• * *

Step 1: Perform a Self-Test to Get the Printer's IP Address

1. Make sure the printer is powered off.
   
2. Load paper into the printer.
   
3. Hold the Feed button.
   
4. While holding the Feed button, turn the printer on.
   
5. Once it starts printing, release the Feed button.
   
6. The self-test page will print — note the IP address shown on it.

• * *

Step 2: Ensure Printer and PC Are on the Same Network

• Make sure both the Sunmi NT311 printer and the Windows PC are connected to the same LAN network (via Ethernet).
  
• Test connectivity by opening Command Prompt on your PC and typing:
  
  

ping [printer_ip_address]

Example:

ping 192.168.1.36

If you receive replies, the devices are successfully connected.

• * *

Step 3: Download and Install the Driver

1. Go to: Sunmi Cloud Printer Installer
   
2. Download the latest version of the Sunmi Cloud Printer installer.
   
3. Run the installer. If you see an error like MSVCP140.dll not found, install the Visual C++ Redistributable for your system (usually the x64 version).
   
4. Complete the installation.

🔗 You can also follow the official Sunmi setup guide here:
Sunmi Developer Docs – Set up Cloud Printer

• * *

Step 4: Configure the Sunmi Printer Port

1. Open the Sunmi Printer Utility Tool (installed with the driver).
   
2. Click Add Printer.
   
3. Select TCP/IP and enter the IP address from your self-test (e.g., 192.168.1.36) and port 9100.
   
4. Click Connection Test. If successful, the printer is correctly configured.

• * *

Step 5: Set Up the Printer in Windows

1. Go to Control Panel > Devices and Printers.
   
2. Click Add a printer > "The printer I want isn't listed".
   
3. Choose Add a printer using a TCP/IP address or hostname.
   
4. Enter:
   
   

• Device type: TCP/IP Device
  
  
• Hostname or IP address: The IP from the self-test
  
  
• Port name: Sunmi_NT311
  

5. When prompted for a driver, choose the Sunmi driver you installed.
   
6. Finish setup and print a test page.

• * *

Step 6: Select the Printer in MyOrderBox POS

1. Open the MyOrderBox POS application.
   
2. Go to Settings > Printers.
   
3. Click Assign Printer next to the appropriate printer role (e.g., "Kitchen Printer" or "Receipt Printer").
   
4. Select the Sunmi NT311 printer from the list.
   
5. Click Save and Test Print to confirm.

• * *

Troubleshooting

• No test page?
  
  
• Recheck the printer's IP.
  
  
• Ensure no firewall is blocking access.
  
  
• Confirm the printer and PC are on the same subnet.
  
• Cannot ping printer?
  
  
• Check cables.
  
  
• Restart router and printer.
  
  
• Perform the self-test again to confirm IP.

• * *

Updated on: 14/04/2025