Void and Fail orders

Before you start

Ensure user roles setup.

Void

Clerks are not be able to Void or delete an order or items once it’s gone into the kitchen.
The Manager would have to do this with their PIN.
If the order has been sent to the Kitchen already, then it will print a Kitchen Receipt, if enabled, with VOIDED text watermarked across the receipt.

Void or delete should only be available for staff for simple mistakes i.e before the order has been sent to the kitchen.

Fail Order

Fail orders require Manager pin on the Track screen
A reason must be given to Fail an order.

Note that if orders are failed/voided after they have been paid and collected/delivered, the POS user MUST complete a refund, otherwise the XZ reads will have a discrepancy at the end of the shift.

Updated on: 17/10/2024

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