Question 1

Setup MyOrderBox POS / KDS hardware?

Accepted Answer

Before you start

Ensure that the network points are within a metre of where the Terminals and printers will go.
Network router/switch being used must have empty ports for each device being added
Thermal Printer rolls 80mm
You must ensure that if you are using your own printers that they connect to Windows and successfully complete a test print. We are not responsible for this, and may charge for this

If you have ordered the POS bundle i.e Terminal, Cash Drawer and Printer you will have received 3 boxes.

Cash drawer

Before opening the package, decide on a suitable location for the cash drawer. If you would like the POS terminal to be placed on top of it, ensure the surface is flat and will hold the weight.
Open the cash drawer carefully. You will notice that the keys are attached to the top of the drawer and at the back of the drawer you will find the cable which will need to be connected to the Customer Printer.

Printer

Unbox printer carefully, once open you will notice a small box at the top, this contains the following:-
1. Power lead
2. 3 x clear bags containing Power cable, adapter, paper roll & USB cable
3. Small box containing printer instructions & 1 CD
After removing these items from the box, the printer will be below. Unwrap and place where it is to be used. Remove the tape attached to the top of the printer holding down the printer flap.
Open the printer flap by pushing the black button

Question 2

Setup MyOrderBox POS

Accepted Answer

🚀 How to Install the MyOrderBox POS (Windows Only)

The MyOrderBox POS is a Windows-only application built using the .NET framework. This guide walks you through the installation process step by step.

🔗 Step 1: Open the Installation Page

From your Windows device, go to the official POS installation page:

👉 https://posv2.myorderboxhq.com/

💾 Step 2: Download the POS Installer

Click the "Download for Windows" button to download the installer.

Once downloaded, locate the .exe file (usually in your Downloads folder) and double-click it to begin installation.

🔐 Step 3: Install the Application

Follow the on-screen instructions in the installer.
If prompted by Windows Defender or any antivirus software, click "More Info" and then "Run Anyway" to proceed.
Complete the installation process.

🔑 Step 4: Log in to Your POS

After installation:

Launch the MyOrderBox POS from your desktop or start menu.
Enter your MyOrderBox username and password to log in.

If you're unsure of your login credentials, contact your admin or support.

⚖️ Step 5: Configure Terminal Settings

Upon first login:

Terminal setup is done from the Back Office. There's no need to configure the role or name within the POS app itself.
Configure your printer and order settings.

These can be changed later via the backend dashboard if needed.

📌 Step

Question 3

Delete my account on MyOrderBox

Accepted Answer

Under GDPR, you have a “right of erasure”, where we will delete your MyOrderBox user account on request. To request this, please contact the restaurant you’ve ordered from or email us directly on help@myorderboxhq.com.

Question 4

Reset an AnyDesk ID

Accepted Answer

If there is a cloned AnyDesk ID, you will need to reset it so a new ID can be generated.

Ensure Anydesk is completely closed: Right click on the Task Bar > Task Manager > All AnyDesk programs > End task
In Windows Search box type %programdata%\AnyDesk
Then delete the file service.conf
Restart the Terminal so Windows restarts and open AnyDesk
The ID should change now

Share a picture of the new ID with Support.

Question 5

Setup guide: Zebra ZD230 Label printer

Accepted Answer

How to Install and Troubleshoot a Zebra ZD230 Label Printer on Windows

Introduction

This guide will walk you through the installation and troubleshooting of a Zebra ZD230 label printer on a Windows operating system.

Step 1: Unbox and Set Up the Printer

Unbox the Printer:

Remove the printer and all accessories from the box.
Ensure you have the power cord, USB cable, and any other necessary components.

Connect Power and Turn On the Printer:

Connect the power cord to the printer and plug it into a power outlet.
Press the power button to turn on the printer.

Load Labels:

Open the printer cover.
Place the roll of labels on the label supply holder.
Feed the labels through the guides and ensure they are properly aligned.
Close the printer cover.

Step 2: Install the Printer Driver

Download the Driver:

Visit the Zebra website and navigate to the ZD230 support page.
Download the latest driver for your Windows version.

Install the Driver:

Run the downloaded driver installation file.
Follow the on-screen instructions to complete the installation.

Connect the Printer to the Computer:

Connect the printer to your computer using the USB cable.
Windows should a

Question 6

Setup Sunmi NT311 printer with MyOrderBox POS

Accepted Answer

This guide will walk you through setting up the Sunmi NT311 receipt printer via Ethernet on a Windows PC and configuring it within MyOrderBox POS.

Step 1: Perform a Self-Test to Get the Printer's IP Address

Make sure the printer is powered off.
Load paper into the printer.
Hold the Feed button.
While holding the Feed button, turn the printer on.
Once it starts printing, release the Feed button.
The self-test page will print — note the IP address shown on it.

Step 2: Ensure Printer and PC Are on the Same Network

Make sure both the Sunmi NT311 printer and the Windows PC are connected to the same LAN network (via Ethernet).
Test connectivity by opening Command Prompt on your PC and typing:

ping [printer_ip_address]

Example:

ping 192.168.1.36

If you receive replies, the devices are successfully connected.

Step 3: Download and Install the Driver

🔗 You can also

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