Articles on: POS MyOrderBox

How do I reset my POS terminals?

  1. Reset Terminal 


    Automatically in POS:


  • Go to Settings (Advanced Settings) > Reset Device > Reset this Device > Reset this Device Now


    Manually


  • Search
    • %LOCALAPPDATA%\MyOrderBox
    • For V2 it's %LOCALAPPDATA%\MyOrderBoxV2
  • Delete all Cache files  and the Settings file 



  1. Setup POS again.





How to reset database:



  1. Make sure that you have snipped the setting of the terminal before you proceed with the below.


2.Open This PC


3.Open Local Disk C 


.Open Program Files



5.Open Microsoft SQL Server 


. Open MSSQL12.MSSQLSERVER


7.Open MSSQL 


8.Open DATA


.Delete


  • MyOrderBox 


-MyOrderBox_log


  1. Reset terminal


11.Connect Terminal to DB - the app will be restarted. 


In case you see this error: 


ollow these troubleshooting steps:


-Open SQL management studio. If you see this, there is an issue: 



-Open Services from the Admin Account stop the app and then start it: 



  • Go back to SQL Management Studio and delete this: 





  • Reset terminal again


This should solve the issue. 


  1. Amend settings


  1. Make sure everything is as before.

Updated on: 05/06/2023

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