Setup Crucible Caller ID
Before you start
Supported unit: Crucible CTI Comet USB CallerId
Standard phone line socket connection. For VoIP adapter is required.
2-way splitter adapter phone caller ID
Caller ID needs to be activated by your phone provider for it to work.
CometUSB Manual : Click "Comet USB Manual"
Updated Windows
CallerID unit connected to the phone socket and USB connection into the terminal
Please note recent Windows 10 update forces driver signing which prevents Windows 10 from assigning the COMET USB driver. Please follow this first :
To enable Windows 10 to install the driver, you need to disable device driver signing by following the instructions below.
Select the “Start” button.
Type “startup”.
Select “Change advanced startup settings“.
Select “Restart now” under the “Advanced startup” area.
Select “Troubleshoot“.
Select “Advanced Options“.
Select “Startup Options/Settings“.
Select “Restart“.
A menu will appear where you can press “7” on your keyboard to choose “Disable driver signing enforcement“.
Download the driver to your terminal.
Click here to download for Windows 10 Driver
Watch the relevant video for installation guidance depending on the Operating System you're using
Windows 7/Vista/10
https://www.youtube.com/watch?v=IKJv87jy2fM
Once complete, go to POS > Advanced Setiings > Apps >Switch ON CallerID > Select Crucible CallerId from drop-down > CallerID pop-up YES
Supported unit: Crucible CTI Comet USB CallerId
Standard phone line socket connection. For VoIP adapter is required.
2-way splitter adapter phone caller ID
Caller ID needs to be activated by your phone provider for it to work.
CometUSB Manual : Click "Comet USB Manual"
Updated Windows
CallerID unit connected to the phone socket and USB connection into the terminal
Please note recent Windows 10 update forces driver signing which prevents Windows 10 from assigning the COMET USB driver. Please follow this first :
A recent Windows 10 update forces driver signing which prevents Windows 10 from assigning the COMET USB driver. This is signified by a yellow exclamation mark in the device manager against COMET USB.
To enable Windows 10 to install the driver, you need to disable device driver signing by following the instructions below.
Disable Device Driver Signing From Windows Menus
Select the “Start” button.
Type “startup”.
Select “Change advanced startup settings“.
Select “Restart now” under the “Advanced startup” area.
Select “Troubleshoot“.
Select “Advanced Options“.
Select “Startup Options/Settings“.
Select “Restart“.
A menu will appear where you can press “7” on your keyboard to choose “Disable driver signing enforcement“.
Download the driver to your terminal.
Click here to download for Windows 10 Driver
Watch the relevant video for installation guidance depending on the Operating System you're using
Windows 7/Vista/10
https://www.youtube.com/watch?v=IKJv87jy2fM
Once complete, go to POS > Advanced Setiings > Apps >Switch ON CallerID > Select Crucible CallerId from drop-down > CallerID pop-up YES
Updated on: 04/02/2025
Thank you!