I can't remember my Windows Admin password
In order to be able to make windows related changes to the terminal the Windows admin password will be required.
If the password has been forgotten then the terminal will need to be re-imaged (Windows will need to be reset with the MyOrderBox image on it).
What do I need to do?
Raise a ticket with support and request a USB image indicating admin password has been forgotten. Follow payment instructions on the ticket.
A fee of £50 for the USB image including post & packaging
Support will dispatch the USB image
On receipt check that the USB is in tact and notify Support if this is the case.
Power 'on' the terminal and press F7 on and off on startup to get the Boot menu and select the USB to boot.
Now the terminal will begin setup using the new USB image.
The terminal will now proceed with the setup where all processes are automated. When it completes it will ask for the USB to be removed and then reboot.
If the password has been forgotten then the terminal will need to be re-imaged (Windows will need to be reset with the MyOrderBox image on it).
What do I need to do?
Raise a ticket with support and request a USB image indicating admin password has been forgotten. Follow payment instructions on the ticket.
A fee of £50 for the USB image including post & packaging
Support will dispatch the USB image
On receipt check that the USB is in tact and notify Support if this is the case.
Power 'on' the terminal and press F7 on and off on startup to get the Boot menu and select the USB to boot.
Now the terminal will begin setup using the new USB image.
The terminal will now proceed with the setup where all processes are automated. When it completes it will ask for the USB to be removed and then reboot.
Updated on: 06/08/2024
Thank you!