Multiple terminals? POS / KDS software setup
Only if needing more than one POS terminal follow the instructions below.
If your hardware equipment has been purchased from MyOrderBox, follow link to set up
How do I setup MyOrderBox hardware?
Before you setup the terminals you must decide:
How many you will need?
Which ones will be used for the POS?
If using more than 1 POS and KDS - Which one will be the Server i.e hold the database and be the master terminal? Tip: Use T1 for the Server
Which terminals will be used for the KDS? (Optional)
Before you can setup any Terminal you must select your subscription Plan and enter the card details. Follow the instructions on this link for this:
How do I make payment for MyOrderBox?
Once you done this proceed with the steps below.
Go to Store > Setup > POS > Terminals > + New Terminal : Give the Terminal a unique name like "T2"
Repeat this for all the Terminals you will need.
You may subscribe to additional Terminals here: Appstore > All > Additional Terminal
Ensure the windows account logged into is MyOrderBox and NOT Admin (please check your email 'Let's get your hardware setup' for the admin password you will need to use later).
Start with the POS that will be the Server, which must have the computer name set as "DBServer".
To change the computer name
Windows key + R (shortcut for run)
In popup type “sysdm.cpl” > Ok
Only on Terminal that will be server (Control Panel > System & Security > System > Computer Name)
Change the computer name to ‘DBServer’
All other terminals on the same network should have UNIQUE names i.e DBServer1, DBServer2 or any other name except DBServer
Restart Terminals
In order for MyOrderBox support to be able to assist with support tasks remotely, Anydesk must be setup. Please follow the article link
Setup AnyDesk on POS / KDS Terminal
Start with the POS that is the Server, which must have the computer name set as "DBServer".
Power on the Terminal > MyOrderBox will automatically startup > Enter Credentials (Username/Password) from 'Your Store is Setup' email > Select Terminal > Select the Device name for this Terminal (Note you must select Online Yes only for the terminal that will receive the online orders) > Used Device > Enter PIN > Settings (Advanced Settings) > Sync Now > Back
You will now see your menu, however installation is not complete. You must now populate the database.
Go to the POS > Settings (Advanced Settings) > Terminal > Enable Network Database Server (Yes) > Connect > MyOrderBox will close down > Re-open MyOrderBox
Settings (Advanced Settings) > Sync Now > Back > You should now see your menu again
This terminal has now been setup and is connected to the database and is now ready to use.
Now repeat the steps below for each of the terminals you wish to use as the POS.
Power on the Terminal > MyOrderBox will automatically startup > Enter Credentials (Username/Password) from 'Your Store is Setup' email > Select Terminal > Select the Device name for this Terminal which has not been used before > Used Device > Enter PIN > Settings (Advanced Settings) > Sync Now > Back
Note you must select Online Yes only for the terminal that will receive the online orders.
Connect to the Server:
Go to the POS > Settings (Advanced Settings) > Terminal > Enable Network Database Server (Yes) > Connect > MyOrderBox will close down > Re-open MyOrderBox > When you login now you should now see the Menu.
Note as these additional terminals are connected to the database there is NO need to sync them individually. It is fine just to sync the main terminal T1.
If your hardware equipment has been purchased from MyOrderBox, follow link to set up
How do I setup MyOrderBox hardware?
Before you setup the terminals you must decide:
How many you will need?
Which ones will be used for the POS?
If using more than 1 POS and KDS - Which one will be the Server i.e hold the database and be the master terminal? Tip: Use T1 for the Server
Which terminals will be used for the KDS? (Optional)
Before you can setup any Terminal you must select your subscription Plan and enter the card details. Follow the instructions on this link for this:
How do I make payment for MyOrderBox?
Once you done this proceed with the steps below.
Back Office
Go to Store > Setup > POS > Terminals > + New Terminal : Give the Terminal a unique name like "T2"
Repeat this for all the Terminals you will need.
You may subscribe to additional Terminals here: Appstore > All > Additional Terminal
Computer Names
Ensure the windows account logged into is MyOrderBox and NOT Admin (please check your email 'Let's get your hardware setup' for the admin password you will need to use later).
Start with the POS that will be the Server, which must have the computer name set as "DBServer".
To change the computer name
Windows key + R (shortcut for run)
In popup type “sysdm.cpl” > Ok
Only on Terminal that will be server (Control Panel > System & Security > System > Computer Name)
Change the computer name to ‘DBServer’
All other terminals on the same network should have UNIQUE names i.e DBServer1, DBServer2 or any other name except DBServer
Restart Terminals
Anydesk (for remote access)
In order for MyOrderBox support to be able to assist with support tasks remotely, Anydesk must be setup. Please follow the article link
Setup AnyDesk on POS / KDS Terminal
Initial Setup:
Start with the POS that is the Server, which must have the computer name set as "DBServer".
Power on the Terminal > MyOrderBox will automatically startup > Enter Credentials (Username/Password) from 'Your Store is Setup' email > Select Terminal > Select the Device name for this Terminal (Note you must select Online Yes only for the terminal that will receive the online orders) > Used Device > Enter PIN > Settings (Advanced Settings) > Sync Now > Back
You will now see your menu, however installation is not complete. You must now populate the database.
Connect to the Server:
Go to the POS > Settings (Advanced Settings) > Terminal > Enable Network Database Server (Yes) > Connect > MyOrderBox will close down > Re-open MyOrderBox
Settings (Advanced Settings) > Sync Now > Back > You should now see your menu again
This terminal has now been setup and is connected to the database and is now ready to use.
Now repeat the steps below for each of the terminals you wish to use as the POS.
Power on the Terminal > MyOrderBox will automatically startup > Enter Credentials (Username/Password) from 'Your Store is Setup' email > Select Terminal > Select the Device name for this Terminal which has not been used before > Used Device > Enter PIN > Settings (Advanced Settings) > Sync Now > Back
Note you must select Online Yes only for the terminal that will receive the online orders.
Connect to the Server:
Go to the POS > Settings (Advanced Settings) > Terminal > Enable Network Database Server (Yes) > Connect > MyOrderBox will close down > Re-open MyOrderBox > When you login now you should now see the Menu.
Note as these additional terminals are connected to the database there is NO need to sync them individually. It is fine just to sync the main terminal T1.
Updated on: 28/09/2023
Thank you!