Online Ordering App deployed - What next?

Prerequisites

V2 Mobile App (iOS /Android) - Currently being rolled out

Back Office

Setup Delivery Zones

This is required to enable delivery on v2 of the App
Setup Guide: Delivery Zones

Configure theme colours

V2 of the OLO app and website allow you to configure the colours as you like as often as you wish.

Company: Setup > Online Ordering > Website > Setting > Mobile App - Colours
You should choose a primary, secondary and tertiary colour and simply restart the app to see the colour changes.

Add URLs

In order to ensure current customers have knowledge of the app, it is recommended to add the app urls in the back office so that if customers are emailed or sent a text message, a reminder to download the apps is sent. 

Company: Setup > Online Ordering > Website > Setting >
iOS App URL
Android App URL

This will also add links to your website to download the app



If unsure how to locate the URLs please see article link below

https://support.google.com/admob/answer/3086746?hl=en-GB 

Shorten URL

Once the URLs have been located, we would recommend that the URLs are shortened in order to efficiently use the word count on SMS messages sent to customers.

Simply go to URL Shortener, add the URL to be shortened and click shorten url. Now copy shortened URL and add into the back office, Setup > Online Ordering > General Settings > iOS App Url / Android App Url.

Marketing the app

Now that everything is setup and ready to go, attention must be given to promoting the app to existing and new customers. 

You may wish to consider offering customers a coupon that they can redeem when placing an order on the app.

Emailing your customers using our Grow module to inform them about the app and the benefits of using it.

Reminding staff to inform customers that you now have an app.

Promote your mobile application on Social Media (Use shorten URL link to post)

Can I view analytics related to my app?

Not available for V2 currently.
Yes. Once the app has been deployed. Please provide us with an email address you'd like to use to access the account. We'll then set this up and you'll be sent an invitation to join the development team. Follow the link and complete the registration.

Send my customers communication regarding the app?

There are two ways new and existing customers can find out about the app - SMS & email


How do I communicate my app to new and existing customers via email?


How can I communicate my app to new and existing customers via sms?

Features to be added in next release in April 2024

Apple Pay and Google Pay - Released in v 2.0.7
Redeem Loyalty Points - Released in v 2.0.11
Unlimited free Push notifications using our Grow module Released in v 2.0.11
Support for more Deals types - Currently only Discount on Cart is supported

Updated on: 05/08/2024