Articles on: POS MyOrderBox

POS application not opening

POS application is not opening. After clicking on MOB shortcut the application may show the loading screen but does not load the login screen even after a minute of waiting.

Solution for Support staff only

Search Task Manager to see if MOB is visible there. If multiple instances exist follow this.
Check logs

Error - if entry relating to [counters] then follow this or section copied here.

Solution

1.) Open a CMD via run as admin

2.) enter

C:\Windows\system32\lodctr.exe /R

and then

C:\Windows\SysWOW64\lodctr.exe /R

If you get the error “Error: Unable to rebuild performance counter setting from system backup store, error code is 2” repeat step 2.

3.) Now re-registers the computer´s performance libraries with the following (for more infos see.aspx)):

C:\Windows\System32\wbem\winmgmt.exe /RESYNCPERF

C:\Windows\SysWOW64\wbem\winmgmt.exe /RESYNCPERF


Try clicking POS shortcut again and see if issue is resolved

Reboot the Terminal
Restart the SQL
Reset the POS
Try downloading the POS and install it from the setup file

Updated on: 04/02/2025

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