POS application not opening

POS application is not opening. After clicking on MOB shortcut the application may show the loading screen but does not load the login screen even after a minute of waiting.

Solution for Support staff only

• Search Task Manager to see if MOB is visible there. If multiple instances exist follow this.
• Check logs
  
• Error - if entry relating to [counters] then follow this or section copied here.
  
• Solution
  
  1.) Open a CMD via run as admin
  
  2.) enter
  
  C:\Windows\system32\lodctr.exe /R
  
  and then
  
  C:\Windows\SysWOW64\lodctr.exe /R
  
  If you get the error “Error: Unable to rebuild performance counter setting from system backup store, error code is 2” repeat step 2.
  
  3.) Now re-registers the computer´s performance libraries with the following (for more infos [see](https://msdn.microsoft.com/en-us/library/aa394525(v=vs.85).aspx)):
  
  C:\Windows\System32\wbem\winmgmt.exe /RESYNCPERF
  
  C:\Windows\SysWOW64\wbem\winmgmt.exe /RESYNCPERF
  
  
• Try clicking POS shortcut again and see if issue is resolved
  
• Reboot the Terminal
• Restart the SQL
• Reset the POS
• Try downloading the POS and install it from the setup file

Updated on: 04/02/2025