Setup integration with Just Eat, Deliveroo and Uber Eats?
Now you can fully integrate with the likes of Uber Eats, Deliveroo and Just Eat platforms using our unique integration.
This allows you to sync your entire menu complete with images and prices with one click, and in return receive all your orders directly within the POS automatically.
MyOrderBox will fully support this integration in the case of any issues.
Before you start
Email Support with the following information.
UberEats
- Store URL
- Uber Eats ID
Just Eat:
- Just Eat ID
- Store URL
- Auto - Accept? If not, by default, you will have to accept the order on the OrderPad before it is sent to the POS.
Deliveroo
- Store URL
- Email address used to log into Deliveroo Back Office
- Hero Image (This is displayed on the Deliveroo store and must be a JPEG or PNG, 1920x1080 pixels or more, 16:9 aspect ratio, max. 2Mb. )
Back office
- Use the "Delivery with commissions" price in Menu Setup on your original menu.
- You should create the menu for each platform using our Virtual Brands, using which you will be able to sync a Virtual Brand directly and in turn push that menu to the relevant platform.
Menu sync
Depending on when your menu is syncing from, either: 
- Company > Setup > Add Ons > Delivery Platforms >
- Store > Setup > Add Ons > Delivery Platforms >
- Select the product price you would like to upload to the aggregators - usually "Delivery with Commissions"
- If simply updating a menu (choose "Delivery with Commissions" as default)
- Actions > Upload Catalog (You may preview it before if needed)
- Once the menu has been pushed, after 20 seconds or so you should see a message saying "Catalogue updated successfully", and receive an email stating whether your import has been successful.
- Check your email -
- If you see in the subject line “[Store Name] - Upload catalog - Failed”, scroll down to the body of the email to see why it failed. You will need to go back into the menu and fix these issues before trying to import again.
- If you see in the subject line [Store Name] - Upload catalog - Successful, then proceed
Once your configuration has been setup by the support team,
When you Update Catalog, it will sync your entire menu directly to the Delivery platform, usually within a minute, so you do not have to worry about adding any ref codes etc.Order statuses
Just Eat Statuses
Just Eat orders will be marked as:
Successful: The order has been accepted by the POS.
Failed: The order could not be sent to the POS.
Other status values are not supported and are not sent to Just Eat.
Deliveroo Statuses
A Deliveroo order goes through several statuses during its lifecycle:
Succeeded: The order has been accepted by the POS, and is confirmed on Deliveroo.
Failed: The order could not be sent to the POS. Deliveroo sends a message to the Deliveroo tablet prompting staff to check their POS for the order, and enter manually into the POS if needed.
In Kitchen: Cooking has started.
Ready for Collection: Food is cooked and packaged.
Collected: The order has been collected.
Other status values are not supported and are not sent to Deliveroo.
Uber Eats Statuses
Uber Eats orders will be updated with the following statuses:
Accepted: The order has been accepted by the POS.
Denied: The order could not be sent to the POS.
Cancelled: The order has been cancelled.
Ready: The order is ready for delivery.
Other status values are not supported and are not sent to Uber Eats.
Updated on: 11/03/2025
Thank you!