Articles on: POS MyOrderBox

Setup Printers on POS


Before you start


  • If you are using your own printers and an MyOrderBox supplied terminal, then please ensure that your printers are installed on Windows and successfully complete a test print.
Must have the Admin password for Windows for the Terminal


POS Terminal


  • The printer(s) can be installed via the Control Panel in Windows; the same way you would install a normal printer.
  • For instructions on how to install the printer you have - refer to the manufacturers instructions.
  • If terminal was supplied by MyOrderBox, the printer will come preinstalled with the drivers.
  • Ensure printers have been installed on Windows successfully by carrying out a test print to check.
Only once you get a successful test print should you proceed with the steps below


MyOrderBox POS App


Customer Printer


Supports all 80mm Thermal printers compatible with Windows


  • Ensure that the printer that will be used for Customer Receipts is selected as the Default printer in Windows
  • Each Terminal can only have one Customer Printer
  • The same Customer Printer can be shared with other Terminals
  • Cash Drawer, if used, MUST be physically connected to this printer only


**Settings (Advanced Settings) > Peripheral > Test Customer Printer

Kitchen Printers


Supports all 80mm Thermal and 76mm Dot Matrix printers compatible with Windows


Stores using multiple terminals must carry this setup on each one, remembering to name the printer exactly the same each time e.g KP1
  • A number of Kitchen Printers may be used if required.


  • Settings (Advanced Settings) > Peripheral > Kitchen Printer tab > Select printer > Test


On Online Terminal only


Dispatch Printer:


Supports all 80mm Thermal printers compatible with Windows


  • Must be used as a single receipt for the Kitchen and Driver (Dispatch Printer not supported to work along with Kitchen printer, if Kitchen printer is used - Customer printer should be set).
Has the format of the Customer Printer (i.e. include pricing) but behaves like a Kitchen Printer (i.e. the order comes in and goes to the kitchen at a certain time).Setting applied on Online Terminal will apply on all terminals connected to Server


Settings (Advanced Settings) > Peripheral > Enable Dispatch Printer > YES > Select Printer > Test


Label Printer


Only supports the Zebra GK420D / ZD230d Label Printer using label size 102 x 51mm Direct Thermal with permanent adhesive 


  • Installation instructions here
  • Setting applied on Online Terminal will apply on all terminals connected to Server
  • | Stores using multiple terminals must carry this setup on each one, remembering to name the printer exactly the same each time.


Settings (Advanced Settings) > Peripheral > Enable Label  Printer > YES > Select Printer > Test

Updated on: 19/11/2024

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