Smart Kitchen Algo

User Story

One of the biggest challenges you have when delivering is ensuring you deliver your food fresh and hot!  No one likes a cold pizza right?  With our Smart Kitchen Algo we ensure you only cook the food when there is a driver available to take it right away, as our Smart Kitchen Algo is continually monitoring your drivers and knows when to start cooking your orders and reduce your rack time down to seconds.

Prerequisites

• Driver tracking App
• Interactive Delivery Dashboard

Settings

Back Office - Setup > Online Ordering > Delivery > Smart Kitchen Enabled 

POS - Track > Auto > On (Toggle)

KDS - Auto > On (Toggle)

Walk through

Our Smart Kitchen Algo will continually monitor your drivers and as soon as there is either no driver available at the store or is not on the way back and due to arrive within a few minutes, it will automatically hold the delivery groups that are in the Kitchen with with the status To Prepare on the KDS. This will be shown with a red border and status On Hold and can be seen on the Track screen with a red dot.

Note these On Hold orders cannot be bumped by the chefs.

When the driver either becomes available or is only a few minutes away, it will unhold the the delivery groups and change their status back To Prepare, allowing the chefs to prepare the orders again.

If for any reason you need to override this algorithm, simply, on the Track Screen > Edit order > Unhold or Hold depending on the current status of the order.

Delivery dashboard - No drivers available

Kitchen Display System - Order on hold

Driver in store (Home)

System intelligently releases order to KDS for preparation

Updated on: 05/06/2023