Switching Your Existing Sunmi Terminal (or Printer) to MyFoodFast

A plain‑English guide for takeaway owners whose device is currently tied to another provider

Why consider switching?

• 0 % commission – keep 100 % of every order.
• Branded website & mobile app—live in 48 h with your colours, logo and domain.
• One‑click menu & promo control – update prices, run Smart Promotions and manage virtual brands in seconds.
• Real‑time order & driver tracking plus 99.8 % print success so customers stop calling “where’s my food?”.
• 24/7 UK support & transparent pricing – no contracts, no hidden fees.

Will this work for my device?

✅ Yes—any Sunmi POS or ticket printer (NT311, V2 Pro, T2s, etc.) can be moved, even if it was supplied by a different software provider.

What you need (takes ~5 minutes)

Serial number (S/N) – printed on the sticker at the back or bottom.
Proof you own the device – one of these is enough:
• Purchase invoice / receipt
• Bank‑statement line showing the payment
• Delivery note or courier label
• A short letter on your headed paper saying “We own S/N XXXX and authorise its move to MyFoodFast.”
A clear photo of the sticker that shows the S/N.

Tip: Can’t find the receipt? The letter + photo option is normally accepted.

How the hand‑over works

Step	What you do	What we do	Time
1	Email the 3 items above to help@myfoodfast.com	Open a transfer ticket with Sunmi	Same day
2	—	Sunmi reviews the evidence and unbinds the device from the old provider	1–2 working days
3	Restart the printer when we tell you	Bind the printer to your MyFoodFast store and configure printing	5 min
4	Print a test order (we’ll guide you)	Monitor the first live orders	Immediately

Total downtime: Zero. The device keeps printing while Sunmi updates its cloud record. You’ll only restart it once.

Zero. The device keeps printing while Sunmi updates its cloud record. You’ll only restart it once.

Frequently asked questions

Will the old provider know I’m leaving?
No personal data is shared—Sunmi simply removes their remote access.

What if my printer is in kiosk‑mode / locked screen?
Send us a quick photo; we’ll send the unlock code after the transfer.

Does this wipe my data?
No—only the ownership flag changes. If you prefer a fresh start, we can walk you through a factory reset after everything is working.

Can you handle the whole thing for me?
Absolutely. Just send the S/N and any ownership proof—you can even snap it on your phone—and we’ll take it from there.

Ready? Email help@myfoodfast.com with:

Serial number
Ownership proof (invoice, statement or letter)
Photo of the sticker

We’ll reply with your transfer ticket ID within 2 business hours.

Any questions? Ping us via live chat. We’re here 7 days a week.

Updated on: 30/04/2025