Troubleshooting Receipt Printers on MyFoodFast POS (Android)
Troubleshooting Receipt Printers on MyFoodFast POS (Android)
MyFoodFast POS talks directly to your receipt printer—no extra desktop drivers or admin passwords are involved. If printing stops, work through the checks below in order.
1 · Run a Quick Test in POS
- In the left sidebar, tap Printers (under Peripherals).
- Wait until each printer card finishes Loading… and shows the IP‑address drop‑down.
- Press the green Test button on the card you want to check.
If the test receipt prints correctly → that printer is ready.
If nothing prints → continue to Step 2.
2 · Check Power, Paper & Cables
What to check | Details |
|---|---|
Power | Green LED is lit. Cable firmly seated in both printer & socket. |
Paper | Correct 80 mm thermal roll, glossy side facing out. |
Data link | • Ethernet/Wi‑Fi: cable tight; make sure the tablet is on the same network.<br>USB‑OTG and Bluetooth printers are not supported. |
If all looks good and the printer still doesn’t respond, move to Step 3.
3 · Print the Printer’s Self‑Test
- Switch the printer off.
- Hold FEED and turn it on.
- Release FEED when printing starts.
The receipt shows model, firmware, and—if network‑enabled—the current IP address.
Action: Photograph the top part of this self‑test (where the IP address appears) and keep it handy. You’ll need it in later steps.
4 · Verify the Connection Type
A. Network (Ethernet / Wi‑Fi)
- Confirm the tablet’s Wi‑Fi IP is in the same subnet as the printer.
- From the tablet, install any free Ping app and ping the printer’s IP.
ping 192.168.x.x- Four successful replies mean the network path is clear.
B. Bluetooth
Bluetooth printers are not supported in MyFoodFast POS.
C. USB‑OTG (direct cable)
USB‑OTG printer connections are not supported in MyFoodFast POS.
If the link looks healthy but printing still fails, proceed.
5 · Assign the Printer’s IP in POS
All printers (names, roles, copy counts) are created in the MyFoodFast Back Office. On the Android POS tablet you simply link each one to its physical printer by selecting the correct IP address.
- Open ☰ Menu › Settings › Printers.
- Each printer card will show a drop‑down once the app finishes scanning the network.
- Pick the IP address that matches the self‑test receipt (e.g.
192.168.1.50).
- Tap Test — the printer should fire a receipt.
- Repeat for any kitchen or label printers.
Tip: If a printer’s IP changes, just repeat these steps in the POS. Only visit Back Office when you need to add or remove a printer completely.
Quick Reference
Symptom | Likely Cause | Fast Fix |
|---|---|---|
Printer silent, no lights | No power | Check socket & cable, toggle switch |
Prints gibberish | Wrong paper orientation | Flip roll |
Prints test fine, not from app | Wrong connection details in POS | Select the correct IP from the drop‑down in POS |
Last updated: 24 July 2025
You may get an error on the POS, when printing orders with certain menu items.
Not Supported Currently
- Product / Option Names in Chinese characters
Updated on: 24/07/2025
Thank you!