Setup integration with Just Eat, Deliveroo and Uber Eats?
Now you can fully integrate with the likes of Uber Eats, Deliveroo and Just Eat platforms using our unique integration.
This allows you to sync your entire menu complete with images and prices with one click, and in return receive all your orders directly within the POS automatically.
MyOrderBox will fully support this integration in the case of any issues.
Ensure you have subscribed a Paid plan and enable the addon Delivery Platforms
Email Support with the following information.
UberEats
Store URL
Uber Eats ID
You can get this by logging into the Uber Eats Back Office
Select the correct location from the dropdown menu.
Look at the URL of the page. Your Uber Eats UUID will be the number after /home/. For example, if the URL is https://merchants.ubereats.com/manager/home/cd48e888-d8e8-5dd4-9887-ea816b4f1634, the Uber Eats UUID is cd48e888-d8e8-5dd4-9887-ea816b4f1634.
Just Eat:
Just Eat ID
You can get this by logging into the Just Eat Partner Centre website
Store URL
Deliveroo
Store URL
Email address used to log into Deliveroo Back Office
Hero Image (This is displayed on the Deliveroo store)
If you want to have the same menu and price on all the delivery platforms:
Use the "Delivery with commissions" price in Menu Setup on your original menu.
If you want to have different prices or to limit the menu for one or more of the platforms:
You should create the menu for each platform using our Virtual Brands, using which you will be able to sync a Virtual Brand directly and in turn push that menu to the relevant platform.
Store > Setup > Add Ons > Delivery Platforms >
Select the product price you would like to upload to the aggregators - usually "Delivery with Commissions"
If simply updating a menu (choose "Delivery with Commissions" as default)
Actions > Upload Catalog (You may preview it before if needed)
Once the menu has been pushed, after 20 seconds or so you should see a message saying "Catalogue updated successfully", and receive an email stating whether your import has been successful.
Check your email -
If you see in the subject line “[Store Name] - Upload catalog - Failed”, scroll down to the body of the email to see why it failed. You will need to go back into the menu and fix these issues before trying to import again.
If you see in the subject line [Store Name] - Upload catalog - Successful, then proceed
Once your configuration has been setup by the support team,
When you Update Catalog, it will sync your entire menu directly to the Delivery platform, usually within a minute, so you do not have to worry about adding any ref codes etc.
Just Eat Statuses
Just Eat orders will be marked as:
Successful: The order has been accepted by the POS.
Failed: The order could not be sent to the POS.
Other status values are not supported and are not sent to Just Eat.
Deliveroo Statuses
A Deliveroo order goes through several statuses during its lifecycle:
Succeeded: The order has been accepted by the POS, and is confirmed on Deliveroo.
Failed: The order could not be sent to the POS. Deliveroo sends a message to the Deliveroo tablet prompting staff to check their POS for the order, and enter manually into the POS if needed.
In Kitchen: Cooking has started.
Ready for Collection: Food is cooked and packaged.
Collected: The order has been collected.
Other status values are not supported and are not sent to Deliveroo.
Uber Eats Statuses
Uber Eats orders will be updated with the following statuses:
Accepted: The order has been accepted by the POS.
Denied: The order could not be sent to the POS.
Cancelled: The order has been cancelled.
Ready: The order is ready for delivery.
Other status values are not supported and are not sent to Uber Eats.
This allows you to sync your entire menu complete with images and prices with one click, and in return receive all your orders directly within the POS automatically.
MyOrderBox will fully support this integration in the case of any issues.
Before you start
Ensure you have subscribed a Paid plan and enable the addon Delivery Platforms
Email Support with the following information.
UberEats
Store URL
Uber Eats ID
You can get this by logging into the Uber Eats Back Office
Select the correct location from the dropdown menu.
Look at the URL of the page. Your Uber Eats UUID will be the number after /home/. For example, if the URL is https://merchants.ubereats.com/manager/home/cd48e888-d8e8-5dd4-9887-ea816b4f1634, the Uber Eats UUID is cd48e888-d8e8-5dd4-9887-ea816b4f1634.
Just Eat:
Just Eat ID
You can get this by logging into the Just Eat Partner Centre website
Store URL
Deliveroo
Store URL
Email address used to log into Deliveroo Back Office
Hero Image (This is displayed on the Deliveroo store)
Back office
If you want to have the same menu and price on all the delivery platforms:
Use the "Delivery with commissions" price in Menu Setup on your original menu.
If you want to have different prices or to limit the menu for one or more of the platforms:
You should create the menu for each platform using our Virtual Brands, using which you will be able to sync a Virtual Brand directly and in turn push that menu to the relevant platform.
Menu sync
Store > Setup > Add Ons > Delivery Platforms >
Select the product price you would like to upload to the aggregators - usually "Delivery with Commissions"
If simply updating a menu (choose "Delivery with Commissions" as default)
Actions > Upload Catalog (You may preview it before if needed)
Once the menu has been pushed, after 20 seconds or so you should see a message saying "Catalogue updated successfully", and receive an email stating whether your import has been successful.
Check your email -
If you see in the subject line “[Store Name] - Upload catalog - Failed”, scroll down to the body of the email to see why it failed. You will need to go back into the menu and fix these issues before trying to import again.
If you see in the subject line [Store Name] - Upload catalog - Successful, then proceed
Once your configuration has been setup by the support team,
When you Update Catalog, it will sync your entire menu directly to the Delivery platform, usually within a minute, so you do not have to worry about adding any ref codes etc.
Order statuses
Just Eat Statuses
Just Eat orders will be marked as:
Successful: The order has been accepted by the POS.
Failed: The order could not be sent to the POS.
Other status values are not supported and are not sent to Just Eat.
Deliveroo Statuses
A Deliveroo order goes through several statuses during its lifecycle:
Succeeded: The order has been accepted by the POS, and is confirmed on Deliveroo.
Failed: The order could not be sent to the POS. Deliveroo sends a message to the Deliveroo tablet prompting staff to check their POS for the order, and enter manually into the POS if needed.
In Kitchen: Cooking has started.
Ready for Collection: Food is cooked and packaged.
Collected: The order has been collected.
Other status values are not supported and are not sent to Deliveroo.
Uber Eats Statuses
Uber Eats orders will be updated with the following statuses:
Accepted: The order has been accepted by the POS.
Denied: The order could not be sent to the POS.
Cancelled: The order has been cancelled.
Ready: The order is ready for delivery.
Other status values are not supported and are not sent to Uber Eats.
Updated on: 04/12/2024
Thank you!