Why is an option value (i.e. Topping) not showing on my website?

In the unlikely event that this happens - this is what you need to do:

1. Go to the Product section in the Back Office (Management > Menu > Product)

2. Select the 'Tools' drop down from the right hand side

3. Choose  'Excel Export'

4. Add your option values (do not add them in the first row, but below the last entered row) in Columns AC to AL as follows:

5. Once done, click save (ensure the spreadsheet is saved as an .xls)

6. Go back to the Back office screen where you exported the menu, now click on the 'Tools' and select 'Import' from the dropdown

7. Now go to the POS and synchronise the main terminal.

Updated on: 27/11/2024