Setup
Run website on my own domain
Before you start When you are ready to start placing real orders: Ensure you have bought a domain and have the right to change the DNS records for it.Some readersSetup Guide: Delivery Zones
Overview When delivering orders you will want to restrict the areas you deliver to and when you take orders from, this can be done by following the guide below:Some readersSetup guide: Online ordering site
At MyFoodFast we believe you should have full control over your online ordering sites. Hence, we have made it easy for you to setup your professional site and start receiving orders within minutes. Most of our customers go on to open many stores, so we provide you with a multi store website right from the start. Before you start Ensure you have entered your menu in the Back Office. It does not need to be in it's final form as you can make changes and see those reflected intantly onFew readersSetup guide: Card payments for website and app
MyFoodFast Payments with Stripe Connect Express MyFoodFast offers a fully integrated payment solution for both your website, mobile app, kiosk and POS. Setup takes just minutes in the Back Office. Apple Pay & Google Pay: Fully supported. Customers can pay without entering card details for the fastest checkout. Existing merchants: Your current payment flow continues to work. No disruption. New merchants: Onboard using Stripe Connect Express via a secure Stripe-hosted flow.Few readers
Website
How to configure "Contact Us" on your Online Ordering Web
Prerequisites: MyOrderBox Back Office by visiting https://go.myorderboxhq.com/ Enter your Credentials to log in. Back Office: Setup Online Ordering Website Contact Form Contact Form Settings:Some readersQR Code Table ordering
We offer the ability to have QR codes specifically linked to tables. This allows your customers to scan the QR code, and the user will be taken directly to the specific menu for that Table Area with the table pre-selected. Prerequisites Your tables setup in the Back Office QR Codes Store Setup Online Ordering Table Service Save PDF / HTML preview Here you will see any Virtual Brands you have set up and the correspondingSome readersHow do I add Google API Key to enable Address lookup and Delivery Polygon zones
Use Google to automatically validate the postcodes and addresses the user enters, and minimise issues with incorrect addresses. Requirements Google Account To be created by an advanced user Will need credit card details only for verification purposes for billing (Google will not charge). Open your web browser Get an API KEY Click here to go to Google Cloud Platform Console. From the Project drop-down menuFew readersHow do I add or remove Footer content?
Prerequisites: Access MyOrderBox Back Office by visiting https://go.myorderboxhq.com/ Back Office: 1. Setup Company Company Details Add Company address. It will be shown on the footer. 2(i). Management Stores Setting Enter Store configuration of the store you want to log into. (httpsFew readers
App
How to Create an Apple Developer Account for Your MyFoodFast iOS App
Before you start Your website must be publicly available and be running on your own domain, not on our standard myfoodfast.co.uk domain. Apple will check this when you create your developer account. Creating an Apple Developer account is essential for launching your MyFoodFast iOS app. Follow these steps to set up your account: Visit the Apple Developer Website: Go to the Apple Developer Program. Sign In: Use your existing Apple ID orFew readersEnable automated Push Notifications for orders
Prerequisites Back Office Setup AddOns Push : Enable Enable the order statuses push notifications should be sent to If a template has been setup, select the appropriate one and click Update If a template has not yet been made, (https://storage.crFew readersOnline Ordering App deployed - What next?
Prerequisites MyFoodFast (MFF) Mobile App (iOS /Android) Back Office Setup Delivery Zones This is required to enable delivery on the App Setup Guide: Delivery Zones Configure theme colours The OLO app and website allow you to configure the colours as you like as often as you wish. Company: Setup Online OrFew readersI want the Ordering App for my customers
Prerequisites Online Ordering App enabled in AppStore (AppStore All) The following are requirements in order to proceed with the setup of the App. App name Logo in Vector (EPS) format. This will allow our design team to manipulate and resize the logo keeping 100% of the quality. Description - A short description of your store and what it offers. This will appear on the Play/App Store under the store logo where the app can be downloaded.Few readersHow do I communicate my app to new and existing customers via email?
Now on Setup Add Ons Emaillocate 'Mail Status' (Enabled) Sending an email to the customer once they have an order delivered, reminding them to download the mobile app and incentivising it will help encourage this. It maybe that you wish to add a special coupon code promo for 1st time orders or it might be that you want to remind customers that they can track their order in real time! For Creating Phone - Collection / Delivery Order, enable (YES),Few readersHow can I communicate my app to new and existing customers via sms?
Prerequisites Ensure Texting / SMS has been enabled Now on Setup Add Ons SMS locate 'Send Messages on' Sending an sms to the customer once they have an order delivered, reminding them to download the mobile app and incentivising it will help encourage this. It maybe that you wish to add a special coupon code promo for 1st time orders or it might be that you want to reFew readers
Troubleshooting
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Delete my account on MyOrderBox
Under GDPR, you have a “right of erasure”, where we will delete your MyOrderBox user account on request. To request this, please contact the restaurant you’ve ordered from or email us directly on help@myorderboxhq.com.PopularOrders are coming as collection instead of Delivery
Customer issue: My customers are taking Collections instead of Delivery. What could cause this? Answer: When the customer is ordering he may save the website as a Bookmark on his browser (when taking a delivery). When he gets back to the website from the bookmark, he will be redirected to the website, but taking a collection. In this case, do the following: Access company level. Go to Setup -> Online Ordering -> Website -> Setting: (https://storage.crisp.chat/users/helpdesk/weFew readersHubrise web orders are not coming through to POS?
Please follow the steps below Sync your menu - If you have made any menu changes and are connected to Live Pepper or Hubrise, then follow the steps in this article first: https://mob.freshdesk.com/solution/articles/13000040765-how-do-i-sync-my-menu-with-hubrise- If this doesn’t resolve the issue, then check that your main POS terminal that is configured to accept Online Order is switFew readersAdd offers restricted by vouchers or coupons
Before you setup the coupons you must decide: Which Promotion(s) you want to apply this coupon to? Before you can apply any coupon code you must ensure the Promo has been fully setup. Once you done this proceed with the steps below: Back Office: Go to Management Menu Promos and Deals Promo Type Edit the Promo Advanced Setting Choose from the settings below: For CustomerFew readersAdd product images
Before you start Ensure your menu is set up and you can see your products in Company : Management Menu Menu Setup. Image requirements File types: JPG/JPEG, PNG, GIF Max file size: 1 MB Recommended dimensions: Square images, 600×600 to 1200×1200 px Guidance PNG/JPG are preferred for clarity and compression. GIFs are supported on your website; some delivery platforms may not display animation. Use a plain background, centered product, and good lighting. Add or cFew readersHow to set up Google Tag Manager for Enhanced Ecommerce Tracking
Google Tag Manager does not replace Google Analytics(GA). Instead, it helps users to easily add Google Analytics tracking codes (tags) to your website, deploy GA event code snippets and define rules, when each tag must fire. Google Tag Manager is the middle-man of your digital analytics implementation on your website. If you already have a Google Analytics account, please use its Tracking ID for Google Tag Manager. Prerequisites Google Analytics account setup with its' TrackingFew readersHow to (16)
How do I hide products/items on the website? Modified on 24 Jan 2023 (/support/solutions/articles/103000049222-how-do-i-hide-products-items-on-the-website-) How do I change the opening and closing times of my store? Modified on 24 Jan 2023 (/support/solutions/articles/103000049245-how-do-i-change-the-opening-and-closing-times-of-my-store-) How do I stop accepting cash on delivery? Modified on 24 Jan 2023Few readersLoyalty program
Our loyalty program is designed to reward your customers for their repeat business and enhance customer engagement. Back Office Store: Setup Loyalty Program Acquire Points Acquire Points In the example above: Your customers will earn 1 pFew readersSetup (9)
Setup guide: Online ordering site Modified on 30 Jan 2023 (/support/solutions/articles/103000049397-setup-guide-online-ordering-site) Setup Guide: Delivery Zones Modified on 06 Feb 2023 (/support/solutions/articles/103000049403-setup-guide-delivery-zones) Setup guide: Card payments for website and app Modified on 24 Jan 2023 (/support/solutions/articles/103000049394-setup-guide-card-payments-forFew readersHow to add a message on my website and app?
If you want to show a message to every user that visits your site or uses your App then you have two options. You may want to use this to promote a deal that every user could get on that day. Back office Home page message - This will show as a banner on the homepage. Company: Setup Company Company details > Homepage message Store: Setup Online Ordering Collection Homepage message Shopping Cart message - This will showFew readersRefund a Stripe payment
When querying any Stripe payment and looking for an order to refund follow these steps: Back Office 1. Reporting Sales Reports Order History : Period - Custom (select the From and To dates) Look at the orders and find the transaction in question, by amount or customer name might be easiest. Click the Order ID Confirm the payment method was Stripe. If required select Refund follow instructions on screen Refund payment (https://storage.crisp.chaFew readersRestrict the sale of items from a particular category
You may want to restrict the sale of particular items, e.g, alcohol, to only being bought with other food items. Back Office Management Menu Menu Setup Edit Category > Allow if min. spend > Enter a value This value will be the minimum amount of spend on other categories to allow items from this category to be ordered Tip Description - You can only order these items if you spend over £10 on food. Online Ordering site Add Alcohol exclusively toFew readersMigrating from another Online Ordering Provider
Prerequisites If you have been using MyOrderBox partnered up with a 3rd party Online Ordering Provider then your customer database with your customer's emails will be saved on our servers. Will my customers be able to login without any issues? Yes they will, however a couple of setup processes need to be completed. E.g If Facebook login was previously enabled then enabling Facebook Login on MyOrderBox will allow those customers to have a seamless experience. Please see ' How toFew readersAllergens and Tags
Before you start Ensure you have setup your menu in full. Back Office Setup tags Company: Management Menu Tags New Tag Check the list to see all the prepopulated allergens and tags and if you need to add more than you can. Populate name and checkbFew readersMobile Apps (5)
Online Ordering App deployed - What next? Modified on 24 Jan 2023 (/support/solutions/articles/103000049321-online-ordering-app-deployed-what-next-) How can I communicate my app to new and existing customers via sms? Modified on 24 Jan 2023 (/support/solutions/articles/103000049372-how-can-i-communicate-my-app-to-new-and-existing-customers-via-sms-) How do I communicate my app to new and existing customers via emaFew readers